Refunds

The unlock is a one-time digital purchase. If something goes wrong, we'll put it right.

When we refund

• The unlock didn't work, and restoring it with your email and payment reference didn't fix it.
• You were charged more than once for the same unlock.
• You bought it by mistake.

Ask within 7 days of paying and we'll refund you in full.

How to ask

Email hello@cratey.xyz with the email you paid with and the payment reference from your Paystack receipt. Tell us briefly what happened.

What happens next

We reply within 3 business days. Refunds go back to the card or account you paid with, through Paystack. Your bank can take a few more days to show it. Once refunded, the unlock is removed.